Reservation Terms and Conditions

 

1. Introduction

Thank you for choosing Morocco Horse Back for your horseback riding adventures. By making a reservation with us, you agree to these Reservation Terms and Conditions.

2. Booking Process

  • To make a reservation, you must provide us with the necessary information, including your name, contact details, and preferred dates for the service.
  • Reservations can be made through our website, via email, or by phone.
  • A confirmation will be sent to you once your reservation is successfully processed.

3. Payment

  • A deposit of  30%  of the total cost is required at the time of booking to secure your reservation.
  • The remaining balance must be paid  7 days before the scheduled service.
  • To confirm your booking, we require a 30% payment online. The remaining balance will be paid in cash when we meet you at the scheduled time.

4. Cancellation Policy

  • If you wish to cancel your reservation, please notify us as soon as possible. Cancellations must be made in writing via email.
  • Cancellations made  14 days or more before the scheduled service will receive a full refund of the deposit.
  • Cancellations made within, 14 days of the scheduled service will result in the forfeiture of the deposit.
  • In the case of cancellations due to unforeseen circumstances  illness, weather conditions, we will offer you an alternative date or service.

5. Changes to Your Reservation

  • If you need to modify your reservation  date, number of participants, please contact us at least  7 days before the scheduled service.
  • We will do our best to accommodate your request, subject to availability.

6. Participant Requirements

  • All participants must be at least  18 years old to participate in horseback riding activities. Those under  18 years old must be accompanied by an adult.
  • Participants should disclose any medical conditions or concerns that may affect their ability to participate in horseback riding.

7. Liability and Insurance

  • While we take every precaution to ensure your safety, horseback riding involves inherent risks. By booking with us, you acknowledge that you are participating at your own risk.
  • We recommend that all participants have appropriate travel insurance to cover any potential injuries or cancellations.

8. Code of Conduct

  • We expect all participants to behave respectfully towards our staff, horses, and other guests. Any behavior deemed inappropriate may result in termination of the service without refund.

9. Governing Law

  • These Reservation Terms and Conditions are governed by the laws of Morocco. Any disputes arising from reservations will be subject to the exclusive jurisdiction of Moroccan courts.

10. Contact Information

If you have any questions regarding these Reservation Terms and Conditions, please contact us at info@moeoccohorseback.com